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Terms & Conditions

All purchases made through Soho Art are subject to these terms and conditions. These terms and conditions are updated periodically and are subject to change.

Guarantee
Standard gallery paintings purchased at the standard gallery price are subject to our money back guarantee. Any oversize painting which is over 150cm at the largest dimension is not a stock painting. Sporting Posters and Movie Posters are regarded as special commission paintings and are not subject to our return policy. These canvases are painted specifically to order and not subject to our return policy.

Special Commissions or oversize paintings, special size paintings, sporting posters and movie posters are not covered by this return or replacement guarantee. If you are uncertain whether your painting is covered by our returns policy, please email us

Cancellation of Order
Any standard order may be cancelled within 48 hours of placement without charge. Any order cancelled after this period is subject to a re-stocking charge and deduction of processing fees.

Special Commission paintings, oversize canvases and Movie Posters are prepared specifically to order and may not be cancelled.
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Returns
To return a painting please ensure that you follow the instructions below to ensure that there are no delays in your painting being returned and no delays in your refund or replacement:
  • Email us within 7 days of receipt of your painting telling us why you would like to return it. (This information is required for administration purposes.) Please state whether you would like a refund or a replacement. We will then provide you with details of the address to which you need to return your painting.
  • The painting must be returned in its original packaging and in its original condition by any regular postal method which requires a signature upon delivery. Please do not use a courier service.
  • Ensure the painting is clearly marked RETURN OF GOODS PURCHASED (this will avoid the painting attracting customs duty.
  • Upon receipt of the returned painting we will either refund your purchase price or send a replacement painting..
  • Please note: the cost of returning the painting to Soho Art is the responsibility of the purchaser.

If you have any further questions concerning our refund/replacement policy please contact info@soho-art.com.

 

 
 
 
 

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