What if my favorite painting is not in your gallery ?
Our gallery represents only a fraction of
what we can offer. In addition to the 3000+ paintings we
currently have online we offer a special commission service
for any painting not currently displayed. If you would like a
quotation to reproduce your favorite painting, then just let us know.
Is it easy to get my picture framed?
After receiving your canvas, we recommend
that you take it to a reputable picture framer for stretching
and mounting to the frame of your choice. The canvas supplied
extends beyond the picture boundary making it easy to frame in
this traditional manner. We will be happy to assist you in
finding a good framer in your area.
We are now able to offer a framing service for smaller size
paintings. If you would like a quotation for framing, please
contact us and we will get back to you with a selection of
frames and prices.
Do you offer a Guarantee?
Yes - it is unequivocal. If you are not
happy with any painting you have received from our standard
catalogue, we will either replace your painting or give you a
refund in full. Our business is based on recommendation.
Repeat orders and our reputation are very important to us.
Click here for a full explanation.
How long before I receive my picture?
All orders are processed once payment has
been sanctioned. We are usually able to ship within 10 - 21
days of receipt of order, depending on whether your order is a
stock painting or not. We pride ourselves on the high quality
customer service we provide. As soon as your order is
processed you will receive an email advising how to access
your Personal Tracking Profile. This information is updated
daily by our administration team and it will keep you informed
of the progress of your painting through the Studio. As soon
as your painting has been collected by our shipper your
Personal Tracking Profile will display your airway bill
number, so that you can then check the delivery progress of
your painting online.
How is my order sent?
Paintings are rolled and packed in a sturdy
tube. Wherever possible we use FedEx, DHL or UPS. Paintings
are usually in transit for 2/3 days. Both DHL and UPS have the
benefit of an on-line tracking system via their website. This
means that once your shipment has been collected we can
contact you with the airway bill no, so that you may track
delivery of your painting yourself.
How do I pay?
We accept all major credit cards. We accept
payments by our secure credit card processor or payment via
PAYPAL. All payments are processed in real time. This means
that we do not receive information relating to your credit
card number, and only receive the detailed information we
require to process your order and ship your painting.
Can you paint my portrait?
Yes we can - commissioned paintings are a
specialty, be it a wedding photograph, a picture of the
children or perhaps of your home. Please contact us for
further information.
Can you create a Gallery just for me?
Yes we can. We have hundreds of painting to
choose from and understand how difficult making a decision can
be. Why not tell us the subject matter you are looking for,
perhaps even some colors if they are important to you, and
maybe your favorite artist and let us do the rest. We will
create a Gallery for your personal viewing, which only you can
access.
Do you offer a gift-wrapping service?
Yes. Tell us the occasion and provide us
with the text for your message and we will ensure that it is
delivered with your order.
Will I have to pay customs duty?
This varies from country-to-country.
Generally, our customers will not have to pay duty on personal
items less than $500 in value and in most countries
hand-painted oils on canvas do not attract duty. However,
please check the Customs or the postal authorities in your
country if you have any questions.
Can You Tell Me About Your Sizing?
Unlike most other companies, all our paintings are prepared
to scale of the original work of art.
Dimensions are displayed showing height x width.
Any painting which is over 150cm at the smallest dimension
is considered a special commission. Paintings over this size
are not in stock and will be prepared specifically to order
and are therefore not subject to our returns policy
What Is A Special Commission?
A special commission is any canvas which is specifically
requested by a Customer. A painting which is over 150cm at
the smallest dimension or any Movie Poster.
Special Commission paintings are specifically painted to
order and are not part of our refund policy.
If you would like any assistance regarding a special
commission painting please contact
info@soho-art.com
How can I contact you?
Any time - by email. We have also introduced a new system that means that you can chat with us direct, simply click on the "live help" button on the bottom left of each page if it shows that our customer support staff are online.
We promise to get back to promptly. If you would like to speak
to a representative, please let us have your telephone number
and we will call you right back!
What materials do you use?
Most of our art is reproduced using Winsor & Newton oils paints and high quality linen canvas. We are also able to recreate in acrylics, charcoal,
watercolors and pencil drawings. If you have a special requirement please do contacts us.
Is the shipping cost really free?
Yes! The price you see for each respective work of art is the
price you pay delivered to anywhere in the world.
Ask More Questions?
We have tried to anticipate all your questions, but if you do require any further information or assistance, please contacts us.
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